Warranty Training Seminars

The Warranty Training Seminars in Las Vegas are designed to enhance the skills of both novice and seasoned service personnel in warranty administration. Led by experts like Caliph, who has extensive experience in various roles within GM, including Service Engineer and Field Warranty Manager, these seminars aim to equip attendees with a comprehensive understanding of GM Service Policies and Procedures. Participants will gain insights into the entire warranty claims process—how claims originate and flow through service departments. This training is crucial for improving dealership operations and minimizing potential financial losses due to improperly managed warranty claims.The seminars cover a range of essential topics, including the responsibilities associated with charges, job card closeout authorization, and the use of the Empowerment Portal for pre-approval requests. Additionally, attendees will learn about limited production options, factory accessories, maintenance programs, and warranties for powertrains and sheet metal. The structured format of the seminar encourages teamwork; dealerships are encouraged to send multiple team members to foster a collaborative approach to warranty management. Each participant will receive a detailed Warranty Administration Manual and a one-month trial subscription to the warranty administration program, which includes ongoing support and resources designed to enhance their learning experience. From lunch and refreshments to comprehensive training materials, the seminar ensures that every aspect of the attendee's experience is enriching and valuable.