Field Service Essentials

The event, titled 'Field Service Essentials', is designed specifically for PMMI member companies and focuses on enhancing the skills of field service technicians. These professionals serve as the primary representatives of their organizations, spending significant time interacting with customers. While technical skills are crucial, this workshop emphasizes the importance of non-technical knowledge and skills necessary for technicians to excel in their roles. Over the course of this two-day workshop, attendees will engage in various demonstrations and role-play exercises aimed at transforming good technicians into great ones. Participants will learn how to become trusted advisers to their customers, which is essential for building strong relationships. The workshop also addresses effective communication techniques tailored to different levels within a customer's organization, equipping technicians with the tools to navigate complex interactions. Furthermore, attendees will receive guidance on managing challenging customer situations and will understand the critical role of service call documentation. This workshop caters to new technicians, assemblers, or engineers who are involved in service calls, ensuring they develop the necessary competencies to thrive in the field.