Cornell General Managers Program

The Cornell General Managers Program is a premier educational experience designed specifically for hotel general managers and their immediate successors, focusing on transformational learning for the hospitality industry. With over 30 years of experience, this program combines online courses and an intensive on-campus experience at Cornell University’s renowned School of Hotel Administration in Ithaca, New York. Throughout the program, participants will hone strategic thinking skills and explore innovative solutions to tackle contemporary business challenges in the hospitality sector.The program features a blend of two learning modalities: first, participants will engage in two live virtual courses led by esteemed Cornell faculty experts, covering a variety of relevant topics. These courses are limited to 35 participants to foster high levels of engagement and networking. Following the virtual sessions, attendees will participate in a five-day on-campus experience, which begins with a reception and orientation dinner. During this immersive portion, participants will collaborate with peers from around the globe, addressing strategic property-level issues under the guidance of senior faculty members. The curriculum is designed to adapt to the rapidly evolving hospitality landscape, integrating case studies and theoretical models to equip participants with practical strategies such as leveraging artificial intelligence and enhancing communication skills.In addition to core topics such as financial management, brand marketing, and workforce strategies, the program offers specialized courses focused on strategic innovation, service-based innovation, and global hospitality trends. Participants will learn how to navigate the complexities of the hospitality business environment, focusing on actionable insights that can enhance revenue, profit, and customer loyalty. The program culminates in a capstone experience where attendees present their action plans, reinforced by insights gained throughout the week. Faculty members include notable experts like Chris Anderson, Andrew Quagliata, and Chekitan Dev, who bring extensive experience in hospitality management, marketing, and finance.Networking opportunities abound within the program, emphasizing the importance of building lifelong connections with fellow participants. As attendees refine their leadership capabilities and develop customized solutions tailored to their organizations, they also have access to a wealth of resources and thought leadership from Cornell’s faculty. The program is strategically designed for those in leadership positions, aiming to empower them with the skills necessary to thrive amidst the pressures and opportunities of the global hospitality landscape. Whether addressing changing consumer behaviors or leveraging AI for operational efficiency, the Cornell General Managers Program stands as a pivotal opportunity for professional growth and industry impact.